On December 13th word leaked out, it was never officially and publicly confirmed, that series 1 DirecTV TiVo's would be eligible for lifetime transfer. Jerry had taken advantage of the lifetime subscription while it was still available. I talked with him about if he was going to use it. He said no and said I could transfer it if I wanted. While at my parents house I ordered the Series 3 and had it delivered to my house. As far as I knew the same restriction dates would apply, namely buy by 12/31/06 and transfer by 1/31/07 so I wasn't worried.
When I returned home on 1/2/07 I first dealt with the previous S3 issue as I talked out in story one. Then I began the process of trying to get my S3 setup. I am going to quote most of the rest of the story from post I made on the TiVo Community site.
"I called about 5 PM today to try to transfer. First CSR said no DTV transfers, when I pushed him he put me on hold. He came back and said ok it could be done. He then took my old TSN and put me on hold again. Came back and asked for new S3 TSN. It wouldn't let him put it trough so he put me on hold a third time. This time he came back and said the offer was only valid from 12/13-12/31. At that point he said sorry no way to do it. I came here and saw oldskoolboarder's post so I figured I would try again.
Second CSR knew about it right away and took old TSN. Then asked me when I bought the S3, which was last week. I was out of town until today. He said he would need to take some info and transfer to higher level to process. He then got all my info. Several times would come back with small info requests and lots of hold time.
I finally got to tier 2 (I am guessing). At first they couldn't find the old lifetime box. Then they did and got more confused since it was my friends old one. Had to confirm all his info. A new snag the DTV account being transferred from and the new tivo account must be under same name. I said can the S3 be activated under his name? On hold again. My friend has to do transfer it seems, then the S3 can be transferred ownership to me. A little over an hour on the phone and still not done. More to come.
I called back as my friend and tier 1 said no dice since it was passed deadline. Told the above story and was on hold for tier 2. I pushed for case number or something on first call in case this happened and they wouldn't give me anything. Almost another hour on hold again so far. Well the tier 2 said they can't do it (even though last one said yes) and now being transferred to an account specialist. More holding. After 1:20 on hold they hung up while transferring. TiVo must be busy tonight took 15 minutes just to get to human to put me back in queue that dumped me. After another 15 min on hold (30 total for this call) the person who picked up essentially said ok its done.
It took almost 3 hours on the phone and 6-7 CSRs but I think it is finally done. The amazing thing is the variety of answers from all levels."
One postscript to this story is that TiVo has apparently changed their mind yet again on this issue. Sometime between 1/8-1/10 they changed the policy again and are now allowing the DirecTV TiVo lifetime transfer yet again. Who knows for how long though.