Today I needed to ship 3 packages. Since most UPS stores aren't open on Sundays I went to FedEx/Kinko's since most are open on Sunday and some are even 24 hour operations. I went to the first one and filled out the forms for FedEx Ground and got the items boxed up. The clerk starting ringing me up. This takes a bit since she has to type in all the stuff I just hand wrote on all the forms. She prints out the label for the first box. As she attempts to print the label for the second one the label printer jams. She first tried to replace the roll of labels and then it starts jamming again. Then she asks for help from the other employee. He is of no help. Next they open a new box of label rolls. This one has some type of cleaning cloth, the employee doesn't read instructions on package and just rips it open and starts rubbing it on every surface she can find. They then put in a second new roll of labels from the new box. Still no joy. After about 15-20 minutes of this they give up. Turns out they only have one label printer so they can't process shipments. They give me directions to another location. I pay for the one that could process and head to second location.
After a 15-20 minute drive I arrive at second store. As I enter the two employees appear from the back as no one else was in store. Two other customers enter just behind me as well. Employee one attempts to help me. She realizes she doesn't have password for system. She goes to the back and gets her smock and then proceeds to dig through it to find a scrap of paper with her password on it. She enters it into system and apparently her password has expired. She now proceeds to call tech support on the phone. I just keep hearing her say things like "More options", "No" and "Representative". She gets to a human and they can't help and she calls another number. After about 15 minutes she gives up and asks the other employee if she can login which she does.
(Quick sidebar - While this is happening with me a lady has been trying to get a print job done. She has brought in her own labels, a thumb drive and instructions. She wants 4 different PDF's printed on labels ??? She is trying to tell the employee what print options to choose when printing, it is bizarre to watch. There is also a third customer that wants to buy a 5 pack of envelopes. After logging in to the system to allow me to ship the two employees attempt to quickly ring up the poor guy just standing there. The label lady then goes berserk and screams "NO, FINISH HELPING ME, I AM GOING TO BE BITCHY BECAUSE I AM IN A HURRY!" At this point my clerk could actually help me so I lost track of what happened. I am pretty sure her print job is going to be wrong. - sidebar done)
Once she got logged in things went fairly smoothly. She obviously hadn't done the shipping much as she seemed to have to concentrate and remember what to do. Also she seemed to do things that weren't needed like giving me my tracking number three different ways. I was just happy to have it all done by the end. Good luck all ye shippers.