I have only edited this to remove phone number and address info, otherwise it is 100% copy and paste. Enjoy.
12:33:23 PM System You are now being connected to an agent. Thank you for using Dell Chat
12:33:23 PM System Connected with LIBs_JohnPaul_193667
12:33:28 PM LIBs_193667 Thank you for contacting Dell! My name is
John Paul, How may I help you today?
12:33:50 PM Brian Hoyt I have a GX620 that will only power on for
5-30 seconds and then reboot.
12:34:24 PM Brian Hoyt I have tried another power supply with no
difference. I also tried removing the RAM
and it begins the beep code and then
reboots over and over just like when the
RAM is in.
12:35:13 PM LIBs_193667 Oh I see! I'll do my best to assist you!
But please be patient as I am working with
multiple chat sessions.
12:35:22 PM Brian Hoyt Lucky you.
12:35:28 PM LIBs_193667 Oh I see! I'll do my best to assist you!
But please be patient as I am working with
multiple chat sessions.
12:35:58 PM LIBs_193667 May I have your name, phone and email
please?
12:36:21 PM Brian Hoyt Brian Hoyt
12:37:44 PM LIBs_193667 I have tried another power supply with no
difference. I also tried removing the RAM
and it begins the beep code and then
reboots over and over just like when the
RAM is in.
12:37:59 PM LIBs_193667 Sorry about that one, I'm checking the
issue
12:38:29 PM LIBs_193667 Anyway, what is the light on the power
button?
12:38:51 PM LIBs_193667 And also the diagnostics leds, which would
be the 1-2-3-4
12:38:59 PM Brian Hoyt It turns green for 5-30 seconds, turns
off, turns on 5-30 second, turns off and
will keep doing that forever
12:40:10 PM Brian Hoyt Light 1 comes on for a few seconds while
the machine is on, then goes off. No other
lights come on in the 5-30 seconds while
it is on.
12:40:39 PM LIBs_193667 I see
12:40:49 PM LIBs_193667 Let me go deeper on the issue.
12:43:09 PM LIBs_193667 Do you see any lights on the 1-2-3-4?
12:43:14 PM LIBs_193667 t's on the tower
12:44:03 PM Brian Hoyt As I mentioned before light 1 comes on for
a few seconds while the machine is on but
then the machine turns itself off rapidly
and the light goes off, no other lights
come on.
12:45:09 PM LIBs_193667 Okay, just to make sure, Is the monitor
power button lit up?
12:45:41 PM Brian Hoyt Yes, sometimes the boot screen shows up
for a few seconds before the machine
automatically reboots.
12:47:55 PM LIBs_193667 Upon reviewing the issue, I see that we
need to replace the motherboard.
12:48:29 PM Brian Hoyt Thanks
12:49:10 PM LIBs_193667 May I have an updated phone number and
alternate number please?
12:49:30 PM Brian Hoyt
12:49:40 PM LIBs_193667 Sorry, just the alternate number
12:49:40 PM LIBs_193667 okay thanks
12:50:10 PM LIBs_193667 We will also send the part with an onsite
tech
12:50:17 PM Brian Hoyt thanks
12:51:05 PM LIBs_193667 Let me ask approval first
12:55:10 PM LIBs_193667 Well, it seems that we need to do another
troubleshooting here, just to make sure
that the parts are correct.
12:55:55 PM LIBs_193667 I see that you have 2 memory module.
12:56:20 PM LIBs_193667 We need to boot with only one memory
module.
12:56:50 PM LIBs_193667 Please test the two memory module, one by
one.
12:57:05 PM LIBs_193667 On the system
12:58:29 PM Brian Hoyt With either memory module it does the same
thing, turns on for about 10 seconds and
then shuts down and reboots and repeats
12:59:11 PM LIBs_193667 okay thanks
1:00:51 PM LIBs_193667 Upon double checking the issue
1:01:51 PM LIBs_193667 We are determined that the motherboard,
memory modules, heatsink and fan
replacements will resolve the issue
1:02:00 PM Brian Hoyt ok
1:02:36 PM LIBs_193667 We will send an onsite tech for the
replacements of the parts
1:02:40 PM Brian Hoyt ok
1:03:26 PM LIBs_193667 Please give me 5-7 minutes in order to
process the dispatch
1:07:06 PM LIBs_193667 Dispatch number is 114751335
1:07:46 PM LIBs_193667 We will send the part to the onsite tech,
once they receive the part, they will call
you and setup an appointment.
1:08:52 PM LIBs_193667 I will also email the transcript of the
session to your email address with the
case number and dispatch reference, If
it's okay with you?
1:09:02 PM Brian Hoyt Yes thanks.
1:09:22 PM LIBs_193667 Alright
1:09:37 PM LIBs_193667 Is there anything else that I can help you
with?
1:09:46 PM Brian Hoyt Nope, thanks.
1:10:22 PM LIBs_193667 Okay.. And are you satisfied with the
service you had with me?
1:10:25 PM Brian Hoyt Yes
1:10:47 PM LIBs_193667 Thank you! I also appreciate your patience
and cooperation.
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