While playing Dead Space in the last week of October my 360 started freezing several times. Each time I was able to power off and back on and it would work for another hour or so. Then on Oct 29th it finally had the Three Red Rings, also know as Red Rings of Death. I didn’t do anything about it right away but I went online to http://support.xbox.com/ to at least see my options. I also registered my 360 since I hadn’t previously done that. It said my 360 was outside of the standard 1 year warranty. I tried to start the repair process online but due to an upgrade to the site it appeared that service was offline. I didn’t want to call since I knew it would be a painful waste of time. I kept checking the site to see when it was available again. Finally, on November 4th the online repair service was back online. I went through and entered the repair request, the site was still a bit quirky but it only took about 10 minutes for the entire process, much less I am sure than it would have taken on the phone to even begin the process.
Here is the timeline of the repair process, I will keep updating as it progresses:
Oct 29 – Three Red Lights
Nov 4 6 PM– Entered request for repair on http://support.xbox.com/
Nov 5 12 AM – Got tracking number for return box
Nov 7 3 PM – Return box arrived at house
Nov 10 10 AM – Box picked up by UPS
Nov 13 11 AM – Box delivered to Microsoft repair facility in Mesquite, TX
Nov 14 6 AM – Microsoft acknowledges receipt of my 360
Nov 15 11 AM – Microsoft says 360 is repaired
Nov 17 4 PM – Box leaves Microsoft to return to me
Nov 20 7 PM – I picked up package from UPS
Almost exactly 16 days for the turnaround, which isn’t great but isn't too bad either. Most of the time was waiting for shipping back and forth.
Calling Microsoft to place a repair order is quick and easy. I called at about 8:15 pm and was all finished at about 8:30 pm. I gave all of the registration info and then was given the URL link to print out the E-Label. I found a box, filled it with styrofoam peanuts, put in my 360, taped it up and taped the E-Label on the top of the box. I dropped it off at a UPS outlet the next morning, got my tracking number, and left. One week later, I received my package on my front porch. My 360 works fine and to add to that, Microsoft even gave me a free 3 month to Xbox Live. Plus there's even more. My 360 was purchased in December of 2006, so it didn't have the HDMI port like the new ones have. When Microsoft repaired my Xbox they replace the out dated box with a new box that included an HDMI port. If you ask me, you wasted more time waiting for the website update to finish than if you were to take 15 minutes to make a call. So let us see. Well it looks like my process took about nine days. Not bad for taking the easy route.
What if you dont have the red ring of death.
I am sending it out tomorrow to TX using UPS.
The thing i got wrong is an E74
which turns out to be somehting like a chip is damaged or outta place so it should be fixed fast I think
How long do u think it will take to be fixed?
how long will it take to repair i red light
So you sent the receipt with the xbox? I'm pretty sure you don't need the receipt. I just sent mine, they NEVER said anything about a receipt, not on the phone, not in my email either.
They just got mine at the repair center but It has yet to say "Console Recieved" On the status page.
I have had the same experience as JD so far. I did as he did phoned(Problem with Web Site) was done in 15-20 minutes.(The only problem on phone I had was the customer service rep was Indian. She was somewhat hard to understand. But, she was very courtious.)I also packed own went to UPS store the same day. That was Saturday. (It is now Wednesday.) I don't expect to get my 360 back until at least Tuesday. So I figure around 9-10 days. By the way the "Repair Status" that Microsoft provides is quite useful. All in all I think Microsoft has at least tried to take care of the problem as best that they could. Note: My 360 was almost out of the three years. I had about 6 more months.