Warning about Dell at retail outlets, especially Best Buy

After talking with a parent at my school about buying a Dell laptop at Best Buy I wanted to investigate it myself.  Check out the Dell & Best Buy page and you will see details how it works.  The key part is this:
Q: Who can I contact if I need technical support?
A: If you need support for your personal computer, please contact any Best Buy store. The Geek Squad from Best Buy has been authorized by Dell to provide technical support and warranty service for your new Dell personal computer. You can also contact Dell for basic technical support.
(highlighting is mine)
Now you might say "oh they recommend contacting Best Buy," but no what they mean is you can ONLY contact Best Buy.  Now it may seem strange to be longing for Dell tech support and its own issues, but compared to Best Buy it isn't even close.  I can't recommend anyone buying a Dell at a retail outlet with a warranty such as this.

It appears Staples is a bit better according to the Dell and Staples page.  Dell provides support for the first year, after that you are stuck with Staples tech support, whatever that means.

Just a warning to watch out for when a Dell really isn't a Dell.